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+441315561866
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hello@curiouserandcuriouser.com
Store info

OPENING HOURS:

Mon - Sat 10:00 - 18:00

Sun 11:00 - 17:00

Directions

93 Broughton Street

Edinburgh

EH1 3RZ

93 Broughton Street

Edinburgh

EH1 3RZ

OPENING HOURS:

Mon - Sat 10:00 - 18:00

Sun 11:00 - 17:00

Refund policy

No Quibble Returns!

Refunds

Faulty Goods

Your Right to Cancel


We always try to ensure that our products are good quality and value for money. If however your purchase does not meet your expectations in any way simply return the item to us unused and in its original condition and packaging within 30 days of receipt. We will then either exchange it or give you a refund - whatever your preference. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

Please note that for Health and Safety reasons, it is not possible for earrings to be returned.

Unless an item is faulty or sent in error on our part, the cost of returning any items is at the Customer's own expense. For items under 2Kg we suggest that you return them via Royal Mail and obtain a receipt of posting. We do not accept responsibility for items lost or damaged on their way back to us. For heavier or more valuable items you may wish to use a Courier service.

When returning goods please advise us before sending by contacting us using the details on our Contact Us page.

Items should be returned to:

Curiouser and Curiouser,
93 Broughton Street,
Edinburgh
EH1 3RZ

If you have any queries regarding our satisfaction guarantee or how to return goods please do not hesitate to contact us either by telephone or by email, as above.

Refunds

On receipt of your returned items, we will make a refund to the value of the goods and the delivery charges where applicable. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part.

We can only make refunds to the original PayPal Account used or original payment card. We aim to action all refunds within 7 working days from receipt of the returned goods.

Please note that this refund policy does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

Faulty Goods

If your item arrives damaged or is faulty, please contact us using the details on our contact us page before returning. In the case of faulty goods, we will usually be able to arrange collection of the goods from you. If after contacting us it is agreed that you will arrange return delivery of the goods back to us, please let us know how much this has cost you and we will reimburse this cost in full.

Your Right to Cancel

Under the EU Distance Selling Directive you have a statutory right to cancel your contract any time up to 7 days from the day after you receive your order. Simply phone or email us at with details. If you cancel your contract once your order has already been delivered you will be responsible for returning the goods to Curiouser and Curiouser at you own cost. Goods should be returned to:

Curiouser and Curiouser,
93 Broughton Street,
Edinburgh
EH1 3RZ

You need to take reasonable care to ensure that the goods are not damaged prior to return or in transit and package them appropriately. For your peace of mind, we strongly recommend that you obtain a receipt of posting for any item returned via Royal Mail or Courier Service. We do not accept responsibility for items lost or damaged by Royal Mail or your Courier.

For further details of your rights please visit the EU Distance Selling Directive.